There are no refunds on shipping. Returned orders will be refunded for the product only. Rocknframes offers 30 Day money back Guarantee. Returns from website orders will be refunded at the exact price of  purchase. In order to return any item, please email Customer Service Sales@rocknframes.com to receive a return item code and our Returned Items Address. All items we sell are warranted to be free from defects in the materials and workmanship prior to use. This warranty does not cover frames used improperly or for other than the intended purpose.